Last updated October 1, 2026

Privacy policy

Green Heating Solutions ("we", "us") sells and installs wood boilers and sells boiler parts and heating supplies in Renfrew County, Ottawa and surrounding areas. This policy explains what personal information we collect, how we use and protect it, and the choices you have. It applies to this website, to phone and email enquiries, and to our Facebook page, including Facebook ads and Facebook lead forms.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Who is responsible

Green Heating Solutions, Renfrew, Ontario, Canada, is responsible for the personal information described here. Questions or requests go to gheatings@gmail.com or 613-433-1063.

Information we collect

Information you give us. When you call, email, message us on Facebook, or send a quote request, you may give us your name, phone number, email address, town or property location, what you want to heat, your current heating system, and anything else you choose to include, such as photos of your boiler or a part.

Facebook lead forms. If you fill out one of our lead forms on Facebook or Instagram, we receive only the answers you submit on that form. That is usually your name, phone number, email address, town or postal code, and your answers to any questions about your heating needs. The form shows you exactly which fields will be shared with us before you submit it.

Quote planner on this website. The quote planner builds an email inside your own browser. The website does not send, store or collect your answers. We only receive them if you choose to send that email to us.

Website statistics (Google Analytics). We use Google Analytics to see how people find and use this website, including visits from our Facebook posts and ads, so we can improve it. Google Analytics uses cookies and collects information about your visit, such as the pages you view, how long you stay, the site or search that brought you here, your device and browser type, your language, and your approximate location (city or region), which Google works out from your IP address. It does not give us your name, email address or phone number, and it does not see the answers you type into the quote planner. Google processes this information for us and may store it outside Canada, including in the United States. You can opt out with the Google Analytics opt-out browser add-on ↗, or by blocking or deleting cookies in your browser. The website works the same either way.

Other technical information. This website does not use advertising pixels. Our web hosting provider, Netlify, may process basic technical information, such as IP address and browser type, to deliver and protect the site, and may collect anonymous page-speed data. This does not use cookies and does not identify you. Fonts load from Google Fonts, which receives the technical information needed to send them.

Ad reporting from Meta. When we boost posts or run ads on Facebook or Instagram, Meta gives us summary reports, such as how many people saw or clicked an ad. These reports do not tell us who you are unless you contact us or submit a lead form.

How we use your information

We use your information only to:

• reply to your questions and follow up on your enquiry;
• recommend boiler models, parts or supplies and prepare quotes;
• arrange delivery, installation, and parts orders;
• keep records of sales and installations, including for warranty purposes;
• meet our legal, tax and accounting obligations.

We will not use your information for a new purpose without asking you first.

Consent

By contacting us or submitting a lead form, you agree to us using your information for the purposes above. You can withdraw your consent at any time by contacting us. If you do, we will stop following up with you. Withdrawing consent may mean we can't complete a quote or order.

Marketing messages

We will only send you promotional emails or texts if you have agreed to receive them, as required by Canada's Anti-Spam Legislation (CASL). Every promotional message will tell you how to unsubscribe, and you can also ask us to stop at any time by email or phone. Replies about your own enquiry or order are not promotional messages.

When we share information

We do not sell or rent your personal information. We share it only:

• with service providers we use to run our business, such as Google (Gmail for email and Google Analytics for website statistics) and Meta for Facebook messages, ads and lead forms;
• with manufacturers or suppliers when needed to fill your order or register a warranty, and only the details they need;
• when required by law.

Some of these providers may store information outside Canada, including in the United States, where it may be subject to the laws of that country.

How long we keep it

We keep your information only as long as we need it for the purposes above. Enquiries and leads that don't turn into a sale are deleted when they are no longer needed. Records of sales and installations are kept as long as needed for warranty, legal and tax purposes.

How we protect it

We use reasonable safeguards to protect your information, including password-protected accounts and limiting access to people who need it to serve you. No method of sending or storing information online is completely secure, so please don't send financial account details or other sensitive information in a message.

Your rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information, unless we must keep it for an open order, warranty, or a legal obligation;
• stop contacting you.

Contact us at gheatings@gmail.com or 613-433-1063. We will respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada ↗.

Cookies

This website uses Google Analytics cookies to count visits and to tell new visitors from returning ones (see Website statistics above). It does not set any other cookies. You can block or delete cookies in your browser settings, or use the Google Analytics opt-out add-on ↗, and the website will still work. Facebook, Instagram and Google also set their own cookies on their own sites, under their own policies.

Third-party sites and policies

Our website links to our Facebook and Instagram pages and to boiler manufacturers' websites. Those sites have their own privacy practices.

Meta privacy policy ↗
Google privacy policy ↗

Children

Our services are for adults. We don't knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy as our website, advertising or business changes. The date at the top shows when it was last updated.

Contact

Green Heating Solutions
Renfrew, Ontario, Canada
Email: gheatings@gmail.com
Phone: 613-433-1063